Topics: choice, user focus
The Audit Commission has just published a report on choice - I've read the summary, and it's definitely worth a further look. At many of the conferences I've attended over the last year, I've heard local government colleagues support the idea of choice, but state that choice necessarily means greater capacity, which necessarily means greater cost. And that, of course, means it's in contradiction to the efficiency savings we're all mandated to make.
Well, not so much... At least not according to this report which says that choice implemented well, can lead to greater efficiencies as well as better services as users choose what they really want. But done badly, well...yes - that does cost more.
Read the national report: Choosing well Analysing the costs and benefits of choice in local public services
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